1) The cost of shipping for return the cost of shipping for replaced product is to be borne by the
customer.
2) In the likely event that we processed your order incorrectly or shipped you a defective item, we will
replace the item for you. Please contact us within 48-hours (2 Days) of item received and if approved you have next 8 days to return the order or item(s).
A refund for same will be initiated within next 30 days of item received back to origin.
3) We Will Get the Product Exchange for the same Product in case of any Manufacturing Defect.
4) We are not liable for anything Apart from Manufacturing Defect.
5) Customs charges/duties, if applicable, will be borne by the customer.
6) Please mention your Order Id while sending your return. Order Id is the only way we will be able to
identify your order and accept returns.
7) Item Should Be Dispatched via Reliable companies like DHL, FEDEX, UPS So that You Should Receive the
Item with in 4-5 Days. After That Otpeople.com is Not Liable for anything.
8) Products that have been modified/ altered or whose original dimensions have been re-casted as per the
request of the customer, the product shall not be returned.
9) Always report any and all problems associated with a single order/package delivery at the same time.
Be as specific as possible when describing the problem, as all returned items are examined for defects /
variations.
